Better Business Results

“The End” or “A New Beginning?”

One of my favorite quotes that I keep in my office within easy viewing distance is: “Sometimes what may seem like the end, may be a new beginning” (original author unknown).  It’s especially relevant because as Labor Day approaches, there’s been a substantial increase in the number of people mourning the end of Summer rather than anticipating the beginning of Fall.  Transitions can be challenging, whether they’re personal or in the business world.   When facing a new situation, I’ve found that many people spend more time looking backward and magnifying how great everything was, rather than being grounded in reality and looking forward to what is possible.  For example, this is the perfect time to reassess your January goals for 2007.  Questions to ask yourself and others include:

• What has changed and what has remained the same since the New Year?
• Given the changes, how do I/we need to adapt goals to get more of the results we want?
• What do I/we need to do differently or better to accelerate progress toward goals?

While it’s important to acknowledge what is ending, it’s counterproductive to stay there. Focusing on new beginnings keeps us moving forward and getting the most from what life has to offer.

The Dancing Waiter

What makes you happy at work?  While dining at a restaurant during the height of dinner hour, I was fascinated that the waiter pivoted in dancer-like fashion as he delivered our food with efficiency and style.  After the fourth turn, I finally asked him why he was dancing.  His answer:  "I own a ballroom dance studio, and this helps me stay in shape." Interesting...

So often I meet people who are in so-called "dream jobs," but they're desperately unhappy. Yet here was a person who wasn't in his career job, and had figured out something he could do to make the work more enjoyable. Incidentally, he got a good tip.

If you are wishing that you were happier at work, the answer isn't necessarily to find a new situation. First ask yourself, "What can I stop doing?" "What can I start doing?", and "What can I do differently or better?" Sometimes the key to happiness comes from approaching the same situation in new ways.

The New Social Etiquette

Just when you thought you knew as much as there was to know about social etiquette, along comes a guide from Helio called “The New Social Etiquette.”  The purpose is to help us become savvy mobile users – especially regarding dating relationships.

Of course, the “guide” is actually a playful ad targeted to those who are young and already tech savvy, complete with its own buzzwords and insider’s humor.  However, underneath it all is a serious message: how you communicate is just as important as the message itself. This issue is especially important to consider because email, texting, and instant messaging leave off critical visual and vocal cues.

For example, I once had a situation where my computer keys stuck and I innocently emailed a message entirely in capital letters. The receiver of my communication immediately shot back a reply: “DON’T YELL AT ME!”  While we were able to resolve the misunderstanding, others are not always as tolerant.

Every form of communication has its own etiquette. Be sure you know the guidelines before tuning in. 

What ’s New: Radio Appearance

Last week I discussed some of the strategic and ethical considerations for business owners who blog during my fifth guest appearance on The Small Business Advocate radio program.  For more views on executive blogging, read the The Harper Report (volume 4.7).    You can review  my blog's purpose, philosophy, and guidelines for posting by visiting the About This Blog link on the sidebar.  Please let me know if there are issues you would like me to discuss.

Sizing Up Facial Expressions

News has just been released that by the end of 2008, the Transportation Security Administration expects to have 500 “Behavior Detection Officers” in place at airports across the U.S.A. to assess facial “micro-expressions.”

According to reports, these officers are trained to detect expressions of fear and disgust because they’re often tied to deception, which could be masking illegal and dangerous behavior. So here’s a question: have you ever been fearful and disgusted in an airport? I know I get that way when I’m delayed for hours, running to make connections, and starving for decent food.

Understanding the nuances of non-verbal language is essential, not just for airport security, but for all of us. It’s easy to make assumptions that may not be valid – especially when cultural differences are involved. Before jumping to conclusions about someone’s intent, find out what’s happening behind the expression. You may discover there’s more going on than meets the eye.

A Wake Up Call

Sometimes it takes a jolt to put business and life in proper perspective.  In this case, my husband Scott and I narrowly missed being involved in a major traffic accident several days ago while we on our way back to NJ after a brief trip to the San Francisco Bay Area.

As we headed west on I-580 during the morning rush hour on August 13, a car two lanes to the right suddenly went out of control, bounced off the concrete barrier on the right shoulder of the expressway, careened across three lanes of heavy traffic a few feet in back of us, was broadsided by another car, and then crashed nose first into the concrete barrier bordering train tracks in the median.  Clearly there was severe damage to vehicles.  Undoubtedly there were injuries. 

As the reality of what happened set in for both of us, Scott and I discussed how grateful we are.  Not just because we weren�t in the accident, but because we�re both alive.  It�s so easy to see what�s going wrong - to get immersed in both small issues and genuinely large problems that seem insurmountable.  This slows us down and keeps us stuck in gridlock. The key to moving forward is to focus even more on what�s going right - even in the midst of problems.  For me, there are many things to appreciate.  To name a few: I�m blessed with people I love, good health, and a business I enjoy that serves others.

What�s going right in your business and in your life?  The more you look, the more you�ll find.

Are You For Real?

Sadly, it’s hard to tell who is for real anymore. Today I noticed a half-page ad in the Wall Street Journal advertising a service to protect against identify theft and “guarantee my good name.” Is this what we’ve come to? Are we now compelled to buy expensive insurance policies simply to go through life with our names intact?

While these services may someday become as important to have as any other business insurance or homewner’s policy, I still believe that we’re personally accountable for doing what we can do on an individual basis to preserve the integrity and reputation of our own names and the names of our companies. For example:

• I work closely with CB Software (the developer and hosting service for both this blog and the Business Advancement Inc. website) to ensure that files are secure, and that inquiries and comments are legitimate.
• I only disclose confidential information when I’ve initiated the call, or when the website I’m using has security protection.
• I ask those who send me email with attachments (even those I know) to send a message in the body copy so that I know the attachment is not a virus. Furthermore, you will never receive an unsolicited blank email with an attachment from me, or from anyone representing Business Advancement Inc.

Keeping our names and reputations intact can’t be totally delegated, no matter how good the protection service may be. We all need to be aware and engaged in the process.

Be Careful What You Ask For – You Might Just Get It

This photo comes from my visit to Palmerston North, New Zealand. These people have the right idea: encouraging desired behavior is much more likely to increase it. Yet how many of us ask for what we don’t want instead of what we do want?

I took a small survey the other day while I was in a hospital waiting room, and counted at least four signs that started with the “N word”: “No eating,” “No drinking,” “No smoking,” and “No cell phone.” While these types of signs may get some people to comply (I noticed at least one person using a cell phone), they will never improve cooperation. Ironically, the goal on the biggest sign in the waiting room was to “Exceed customer expectations.”

What might happen if we reversed “No” signs and asked for the behavior we really want? Try it, and let me know what happens.

An Introduction

Welcome!  You can find a page about this blog, my bio, guidelines for comments, and other links on the side bar.  My purpose is to shift perspectives about the everyday world to inspire new ideas, insights, solutions, and ultimately new action to help you get even more of the results you really want. Stay tuned�.

An Introduction

Welcome!  You can find a page about this blog, my bio, guidelines for comments, and other links on the side bar.  My purpose is to shift perspectives about the everyday world to inspire new ideas, insights, solutions, and ultimately new action to help you get even more of the results you really want. Stay tuned....